Outpatient Administrator

Nau mai, haere mai ki Te Whatu Ora – Capital, Coast & Hutt Valley District

Location: Wellington Regional Hospital 

Service: Patient Administration Service

Contract:  Permanent, full-time

Salary:  $74,090 to $81,864 depending on experience

Kōrero mō te tūranga – About the role

The Outpatient Administration Team covers a wide range of key tasks ranging from managing all processes relating to registration, referral lists, creating templates and scheduling of first specialist assessment including initial patient contact. As part of our team you will provide:

• A central patient enquiry service where patients can reschedule or cancel their appointments and seek general information about their visit.
• Outbound calls reminding service to patients in the evenings as part of initiatives
• Front line customer service at the main atrium reception
• Quality, and customer focussed reception service to patients attending clinics, patient admissions or making any type of enquiry.

The purpose of this role is to provide a patient focussed registration and booking service to patients, general practitioners and outpatients departments. You will also support the Team Leader to design new processes and work with services on quality improvement initiatives across the District Capital, Coast and Hutt Valley.

Please note this role is based at Wellington Regional Hospital however you may be required to work at our other hospital sites (Kenepuru and Hutt Valley) on occasion when required.

Mō tō mātou rōpū – About our team

Our team is one of diversity, fun, multi-cultural and hard working. We pride ourselves on the focus of the Patient Journey where two days are never the same. We are multi skilled which makes the diversity of our team unique.

Moū – About you

Skills and experience we are looking for:

• Ability to take ownership accountability and responsibility for the role.
• Intermediate Microsoft Office Computer skills
• Ability to maintain patient and office confidentiality in line with the Privacy Act
  
• Ability to showcase integrity, fairness and professionalism in an ever-changing environment
• Customer Service – including Front Line
• Internal and external customer focused
• Time management 
• Great listening skills
• A good understanding of the English language

Previous knowledge of patient management systems as well as experience in a health environment is not necessary but advantageous.

E pā ana ki a tatou – About us

Here at Capital, Coast & Hutt Valley District we embrace diversity and welcome applications from all people, including all gender identities, ages, ethnicities, sexual orientations, disability and religions. A workforce that is diverse and inclusive means that we are better positioned to understand and serve our community.

Capital, Coast & Hutt Valley District are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community.

To find out more about us click on the following links:

Capital and Coast

Hutt Valley

Mental Health, Addiction and Intellectual Disability Service

Me pēhea te tuku tono - How to apply

Click the apply now button to send your application directly to us. For further information on this role please email recruitment@ccdhb.org.nz and indicate the job title and vacancy number in the subject line.

Ma tini, ma mano, ka rapa te whai

By joining together we will succeed