Administrator - MHAIDS

Location: Level 2, 113 Adelaide Road, Mount Cook

Contract: Permanent, Part Time (0.5 FTE)

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we’re building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence. 

About the role:

This is a part-time role - 20 hours per week.  An exciting opportunity has arisen for an enthusiastic and motivated Reception Administrator to join our busy and diverse community mental health teams. We are seeking a reception administration superstar who brings passion, resilience, and a strong commitment to service excellence.

As the first point of contact, you will play a key role in creating a welcoming and supportive environment. We are looking for someone who can balance empathy and understanding with emotional resilience - someone who can respond compassionately while maintaining professional boundaries and composure in sometimes challenging situations.

This is a varied and fast-paced role that requires a high level of accuracy, organisation, and professionalism. You will undertake a wide range of administrative duties to support the effective day-to-day functioning of the service. Full training will be provided to support your development and build the skills and knowledge required for success in the role.

To thrive in this position, you will be confident multitasking, prioritising competing demands, and meeting deadline - all while remaining calm, approachable, and maintaining a sense of humour. A friendly disposition and willingness to learn are essential, and previous office experience is desirable.

Your key responsibilities will include:

• Greeting and assisting clients, whānau, and visitors in person and by phone
• Managing high-volume phone enquiries, directing calls and providing accurate information
• Monitoring referrals, processing discharges, and maintaining patient records
• Booking and coordinating appointments for clinicians and interpreters
• Preparing clinic materials, patient documentation, and supporting weekly clinics
• Managing incoming and outgoing mail, office supplies, and administrative systems
• Filing, tracking, and retrieving patient files efficiently
• Maintaining whiteboards, statistics, and daily handover processes
• Logging ICT requests and supporting technology or office equipment needs
• Providing general administrative support and assisting with wider organisational tasks

The salary band for this role is $73,476 - $76,551 (pro rata), depending on experience.

About the Team/Service Location

You’ll be joining a close-knit kāhui of five administrators who provide dedicated support to two busy, multidisciplinary community mental health teams. We pride ourselves on collaboration, open communication, and delivering high-quality work in a supportive and inclusive environment.

The Wellington Central and Wellington South Community Mental Health Teams provide assessment and treatment for adults aged 18+ experiencing moderate to severe mental health challenges. Our shared goal is to support tangata whaiora to lead healthy, fulfilling lives through recovery-focused care.

We offer:

• A warm, diverse and inclusive team environment
• Ongoing training and professional development
• A rewarding opportunity to make a difference in the lives of tangata whaiora and their whānau
• A valued role in a community-based mental health setting

About you: 

We are looking for someone who brings:

• Excellent customer service and interpersonal skills
• Strong computer skills including Microsoft Word, Outlook and Excel
• Exceptional attention to detail and accuracy
• Confidence working independently and collaboratively
• Strong time management and multitasking abilities
• A calm, friendly, and solution-focused attitude
• Excellent verbal and written communication skills
• Resilience, professionalism, and a genuine commitment to the role
• Previous experience in a front-line, customer-facing role is desirable

Working at Health New Zealand 

Health New Zealand | Te Whatu Ora is ‘the weaving of wellness’. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand. 

Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations. We embrace diversity and welcome application from all people, including all gender identities, ages, ethnicities, sexual orientations, and disability. A workforce that is diverse and inclusive means that we are better positioned to understand and service our community. We are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community. 

How to Apply 

To apply please click “apply now.” All applications must be submitted through our online careers’ portal by 28th April. If you have any questions about the role, please contact Diana Velazco (Diana.Velazcoflores@tewhatuora.govt.nz).

We will review applications as received and may proceed with the recruitment process, before the closing date of this advertisement.

Position description Apply now

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