Genetic Intake Assistant/Clinic Administrator

Location: Wellington Regional Hospital 

Contract: 12 months fixed-term, part-time (32 hours per week)

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we’re building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence. 

About the Role 

This role provides intake assistant support to the clinical staff of the Genetic Health Service New Zealand (GHSNZ) Central Hub. An intake assistant will use databases, protocols and triage tools to support equitable and patient-centred triage and booking processes. A typical day would include reviewing referrals received by the service, gathering information to support clinical assessment and triage through interactions with patients/health care providers.

Compassionate communication is essential when discussing sensitive family history information and when talking to individuals who are in distress. The role will also provide support for the clinic administrators with referral management, data entry, reception duties and routine office administration. This role combines both administration work and contact with patients. It will suit someone with excellent communication and organisational skills who enjoys variety and problem solving. 

The hours of this role are negotiable, but we are mainly looking for someone who will cover the afternoons during the week.

About the Team/Service/Location 

GHSNZ work with individuals and families who have, or are at risk of developing, an inherited health condition. GHSNZ is a national service, with offices in Wellington, Christchurch and Auckland. This role is based at Wellington Hospital as part of the Capital, Coast and Hutt Valley Te Whatu Ora Genetic Service. We are a small and close-knit team who encourage a supportive and positive work environment. You will work within a team of 3 clinic administrators and a clinical team consisting of consultant clinical geneticists and genetic counsellors. We also work closely with the Wellington Regional Genetic Laboratory staff who are co-located. 

About you 

We are looking for someone who is versatile and will enjoy working in a unique role within the service. The following skills or experience would be ideal, but we will consider a range of applicants. The skills and knowledge we are looking for include:

• Proven communication skills and the ability to talk effectively to patients/clients and health professionals. 
• Excellent administration skills, with confidence in the use of a range of databases.
• A commitment to diversity and cultural safety. 
• Organisational skills, with the ability to work both independently and as part of a team. 
• Shows initiative and enjoys problem solving.
• Experience in the health care sector would be an advantage. The role might suit someone who is considering a career in genetic counselling, a graduate or someone returning to the workforce from a relevant profession (e.g. genetics, psychology, nursing, social work).

Working at Health New Zealand 

Health New Zealand | Te Whatu Ora is ‘the weaving of wellness’. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand. 

Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations. We embrace diversity and welcome application from all people, including all gender identities, ages, ethnicities, sexual orientations, and disability. A workforce that is diverse and inclusive means that we are better positioned to understand and service our community. We are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community. 

How to Apply 

To apply please click “apply now.” All applications must be submitted through our online careers’ portal by 13th April. If you have any questions about the role, please contact Alice Christian Alice.Christian@ccdhb.org.nz  

We will review applications as received and may proceed with the recruitment process, before the closing date of this advertisement.