Integrated Operations Centre (IOC) Administrator

Location: Wellington Regional Hospital

Contract:  Fixed Term - Part time (0.9 FTE)

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we’re building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence. 

About the role

We’re looking for someone to join us in our Administration team based in the Integrated Operations Centre (IOC) at Wellington Regional Hospital. You’ll be joining a dedicated, supportive and friendly team of clinical and non-clinical staff to support the day to day running of our nursing Bureau and wider IOC team. This position operate on a rotating roster, working between 0700hrs – 2230hrs Monday to Friday and 0930hrs to 1800hrs on the weekends. 

As an IOC Administrator your role will be to manage the placement of nurses, healthcare assistants and midwives within the organisation, provide coordination of National Travel services and to maintain IOC systems and processes and provides a customer service based approach to the service provided. At times you’ll also provide administrative support to the Duty Nurse Managers, and work with them to ensure all staffing options are explored in times of shortage.

As an IOC Administrator, your role will include (but is not limited to) the following:

• Providing high quality administrative support to the Bureau and wider team
• Allocation of staff to requesting wards 
• Uniform fitting and procurement 
• Continuous improvements to processes and procedures to enhance the administration service provided
• Establishing and maintaining positive working relationships across the team and organisation 
• Providing excellent customer service
• Coordination of National travel Assistance 

About the Team/Service Location

The IOC is responsible for the effective operational management of the 24 hours/7 days hospital service delivery at both Wellington Regional Hospital and Kenepuru Hospital. The IOC supports clinical teams, systems, processes and resources that facilitate safe and effective service delivery across the organisation. 

About you

To be successful in this position you will need to demonstrate the following: 

• A high level of Word Processing skills, with demonstrated attention to detail and accuracy
• Ability to maintain patient and office confidentiality in line with the Privacy Act.
• Previous experience in providing administrative support to a team.
• Proven experience in a people-facing administrative, customer service or call centre role 
• Working knowledge of computer programs including Word, Excel, Outlook and PMS.
• Process driven with sound knowledge of office administration systems and procedures 
• Previous experience in a health environment is desirable

If you think you bring the skills we are looking for and have what it takes to thrive in a busy hospital environment we’d love to hear from you.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is ‘the weaving of wellness’. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand.

Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations. We embrace diversity and welcome application from all people, including all gender identities, ages, ethnicities, sexual orientations, and disability. A workforce that is diverse and inclusive means that we are better positioned to understand and service our community. We are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community.

How to Apply

To apply please click “apply now.” All applications must be submitted through our online careers’ portal.If you have any questions about the role, please contact diana.velazcoflores@ccdhb.org.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advertisement.