Operations Manager, Acute Mental Health Inpatient After Hours, District and Hospital Services

Location:  Wellington District

Contract: Permanent Full Time (1 FTE)

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we’re building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.

About the Role

MHAIDS is undertaking a change in the way we deliver mental health and addiction services across the district. We are looking for people who are innovative and passionate about leading people and have a strong grounding in mental health and addiction services in the New Zealand context.

As part of this change, we are looking for an Operations Manager, Acute Mental Health Inpatient After Hours, District and Hospital Services The ideal candidate is comfortable working in a changing environment, believes in integrated care, local community development and can demonstrate experience in working closely with tāngata whaiora and whanau to deliver person-directed specialised mental health and addiction services.

You will be able to demonstrate a commitment to equity and improving outcomes for people that focuses on the vision of care closer to home. You will enjoy achieving and driving for results and working for a service that has a sharp vision and purpose. Supporting staff and working closely with internal and external stakeholders will be a key part of your work, alongside the day to day running of your services while managing any issues and risks that may arise.  You will be supported by a dedicated management team and will be working with like-minded people who are passionate about delivering quality person centred care.

The salary band for this role is $144,336 - $162,500 depending on experience.

About the Team/Service Location

The Local Adult Specialist Mental Health and Addiction Service is implementing a vision, principles and future model of care that is integrated, culturally responsive, equitable across the district and aligned with national and local directions. ​ Our focus is on local delivery across the district – ‘one system, one service, locally delivered’.  

Our principles 

Principle 1: Grounded in Te Tiriti ō Waitangi | Whakapapa ki Te Tiriti ō Waitangi  

• Tino rangatiratanga 
• Equity 
• Active protection 
• Options 
• Partnership 

Other key principles underpinning our model of care 

Principle 2: Informed by peers and those with lived experience | Ka whakamōhio e nga hoa me te hunga whai wheako ora 

Principle 3: A welcoming, person and whānau-led approach | He huarahi manaaki, tāngata me te whānau 

Principle 4: Timely access to services in the community | Te whai waahi ki nga ratonga i roto i te hapori 

Principle 5:  A strengths-based, trauma-informed and recovery focussed approach, using advanced therapy and evidence based holistic interventions |  Mā te mōhio ka whai whakaaro 

This position is responsible for the operational management of acute inpatient mental health hospital and clinical hospital based services across the Local Adult Specialist Mental Health and Addiction Service.  These services include: 

• Te Whare o Matairangi 
• Te Whare Ahuru 
• Health of Older Persons (Te Whare Ra Uta) 
• Consultation Liaison (Capital and Coast and Hutt Valley)

The Operations Manager, Acute Mental Health Inpatient After Hours, District and Hospital Services, in partnership with other Operations Managers, is responsible for calmly and astutely leading their services through change and improvement while maintaining day-to-day service operations. This includes championing our vision, values and model of care for Specialist Mental Health and Addiction Service and developing a committed and passionate team.   

About you

You will have:

• Relevant tertiary level business qualification or equivalent in health leadership.
• A clinical qualification.
• Professional registration and current APC.
• Committed to achieving equitable outcomes for Māori whānau.
• Held a senior role of this nature in the health sector, preferably in the mental health and addiction sector.
• Extensive knowledge and perspective of Mental Health, Addiction and/or Intellectual Disability service delivery.
• Operated within a complex environment, including meeting the needs of multiple services at the same time.
• Experience of managing a business/operation effectively.
• Have knowledge of health service data and analytics, and able to use this to predict capacity and demand and flex to manage this. 
• Have knowledge of the Care Capacity Demand Management Programme.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is ‘the weaving of wellness’. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand.

Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations. We embrace diversity and welcome application from all people, including all gender identities, ages, ethnicities, sexual orientations, and disability. A workforce that is diverse and inclusive means that we are better positioned to understand and service our community. We are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community.

How to Apply

To apply please click “apply now.” All applications must be submitted through our online careers’ portal.If you have any questions about the role, please contact Marianne.Lovgren@tewhatuora.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advertisement.

Position description Apply now

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