Outpatient Administrator

Location: Wellington Regional Hospital

Contract: Fixed-term Maternity Cover to July 2026, full-time

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we’re building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence. 

About the Role 

This is a front-line role providing administration support to staff in the Pain Management Service, as well as receptionist services to all visiting patients and whanau.

Some of your duties will include:

• Providing exceptional customer service to patients attending outpatient appointments
• Schedule First Scheduled Appointment (FSA) appointments for patients
• Appointment booking and rescheduling
• Answering all telephone queries both external and internal

About the Team/Service/Location 

The Patient Administration Service works across the District to support a patients journey from referral through to discharge. PAS is comprised of several difference services:

• Outpatient Booking Centre, Call Centre and Atrium
  
• Clinical Typing & Team Support
  
• Ward Administration & Elective booking
  
• Outpatient Reception and Administration Support
• Emergency Department and Radiology

Each area has a dedicated Team Leader to provide one point of contact across the group. Our collective goal is to provide efficient and effective administration support that enables clinical staff to focus on providing quality care to patients. This role is part of the Outpatient Reception and Administrative Support team and is situated within the Pain Management Service at Wellington Hospital. The Pain Management Service differs from the majority of other Outpatient Areas as we book our own FSA’s and liaise directly with clinicians, whereas most other areas have a dedicated Booking Clerk. Because of this you will be working closely with both clinical and non-clinical staff to ensure the needs to the service are met.

About you 

Skills and experience we are looking for:

• Able to work autonomously 
• Excellent attention to detail and ability to multi-task
• Excellent telephone manner ability to attends to the matters arising from phone queries in a prompt and courteous manner, minimising ongoing issues 
• Ability to maintain open, effective and appropriate communication with direct team, other teams, clinical staff and patients 
• Able to prioritise your tasks for the day, to use different computer programs such as Microsoft Word and Excel 

Working at Health New Zealand 

Health New Zealand | Te Whatu Ora is ‘the weaving of wellness’. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand. 

Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations. We embrace diversity and welcome application from all people, including all gender identities, ages, ethnicities, sexual orientations, and disability. A workforce that is diverse and inclusive means that we are better positioned to understand and service our community. We are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community. 

How to Apply 

To apply please click “apply now.” All applications must be submitted through our online careers’ portal by 1st May. If you have any questions about the role, please contact lucy.britland@tewhatuora.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advertisement.