Outpatient Administrator

Location: Wellington, Kenepuru and Hutt Valley Hospitals

Contract: Permanent, Full time

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we’re building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.

About the Role

The Outpatient Administration Team covers a wide range of key tasks ranging from managing all processes relating to registration, referral lists, creating templates and scheduling of first specialist assessment including initial patient contact. Providing a central patient enquiry service where patients can reschedule or cancel their appointments and seek general information about their visit. Providing an outbound call reminding service to patients in the evenings as part of initiatives. Providing front line customer service at the main atrium reception, providing quality, and customer focussed reception service to patients attending clinics, patient admissions or making any type of enquiry.

The purpose of this role is to provide a patient focussed registration and booking service to patients, general practitioners and outpatients departments. Support the Team Leader to design new processes and work with services on quality improvement initiatives across the District Capital, Coast and Hutt Valley.

The salary band for this role is $76705 to $84754, depending on experience.

About the Team/Service Location

Our team is one of diversity, fun, multi-cultural and hard working. We pride ourselves on the focus of the Patient Journey where two days are never the same. We are multi skilled which makes the diversity of our team unique. Service is within the Booking Centre, that covers, Radiology Schedulers/admin, Booking Centre schedulers, CMU schedulers and FoH. The main base for this role is Capital Coast Wellington, with work at Hutt Valley and Kenepuru required as needed.

About you

• Ability to take ownership accountability and responsibility for the role.
• Intermediate Microsoft Office Computer skills
• Ability to maintain patient and office confidentiality in line with the Privacy Act
• Previous knowledge of patient management systems is desirable
• Previous experience in a health environment is desirable
• Integrity and fairness
• Interacting with people
• Professionalism
• Customer Service – including Front Line
• Internal and external customer focused
• Time management
• Great listening skills
• A good understanding of the English language

 Working at Health New Zealand

Health New Zealand | Te Whatu Ora is ‘the weaving of wellness’. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand.

Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations. We embrace diversity and welcome application from all people, including all gender identities, ages, ethnicities, sexual orientations, and disability. A workforce that is diverse and inclusive means that we are better positioned to understand and service our community. We are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community.

How to Apply

To apply please click “apply now.” All applications must be submitted through our online careers’ portal by 6th March. If you have any questions about the role, please contact Diana Velazco (Diana.Velazcoflores@tewhatuora.govt.nz).

We will review applications as received and may proceed with the recruitment process, before the closing date of this advertisement.