Outpatients Administrator

Location: Wellington Regional Hospital

Contract: Permanent, full-time

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we’re building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence. 

About the Role 

We are looking for an Outpatients provide reception services across our Outpatients Departments in Wellington Hospital.  Your main responsibilities will include greeting patients arriving at the clinic, rebooking appointments, managing the phones and liaising with clinical staff.

This position is rostered to work 40 hours per week, Monday - Friday, between the hours of 7:30am - 5pm. You may be required to work at Kenepuru Hospital on occasion to ensure our services are covered. The salary range is $72,035 - $79,573. 

About the Team/Service Location 

The Patient Administration Service (PAS) works across the District to support a patient's journey from referral through to discharge. PAS is comprised of several difference services who each have a dedicated Team Leader:

• Outpatient Booking Centre, Call Centre and Atrium
• Clinical Typing & Team Support
• Ward Administration & Elective booking
• Outpatient Reception and Administration Support
• Emergency Department and Radiology

This role is part of the Outpatient Reception and Administration Support team who cover various departments within the District. This role will be supporting clinical staff across Outpatient Departments at Wellington Hospital. We facilitate a supportive and collaborative workplace culture, with a commitment to your ongoing professional development. You will be working closely with both clinical and non-clinical staff to ensure the service needs are met.

About you 

Skills and experience we are looking for:

• At least 3 years administration experience
• Previous experience in a front-line administration role
• Excellent communication skills
• Ability to maintain patient and office confidentiality in line with the Privacy Act
• Works well under pressure and can multitask in a fast-paced environment

Working at Health New Zealand 

Health New Zealand | Te Whatu Ora is ‘the weaving of wellness’. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand. 

Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations. We embrace diversity and welcome application from all people, including all gender identities, ages, ethnicities, sexual orientations, and disability. A workforce that is diverse and inclusive means that we are better positioned to understand and service our community. We are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community. 

How to Apply 

To apply please click “apply now.” All applications must be submitted through our online careers’ portal. If you have any questions about the role, please contact lucy.britland@tewhatuora.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advertisement.