Ward Administrator (Mobile)

Nau mai, haere mai ki Te Whatu Ora – Capital, Coast & Hutt Valley District

Location: Wellington Regional Hospital

Service:  Ward Administration/Patient Administration Services

Contract:  Permanent, part-time/full-time (between 30 - 40 hours per week)

Salary:  $70,970 to $78,397 dependant on experience

Kōrero mō te tūranga – About the role

As a Ward Administrator, your primary role will be acting as sole charge to consistently deliver friendly and professional front of house reception duties for the ward. You are to provide your top class customer service to all enquiries from every source, whilst presenting accurate and timely data entry, record management and collating.

You will create and maintain open lines of communication with reporting lines and all other teams you liaise with to ensure your tasks are completed effectively. This role is an invaluable asset to our clinical teams and the tasks you perform are essential for our wards to run smoothly. 

This is a rostered rotating role and we are willing to negotiate the hours between 30 - 40 hours per week. Shifts will be rostered between the hours of 6:30am - 8:00pm Monday - Sunday.

Mō tō mātou rōpū – About our team

“We are a team within a team - within a team”

This role is situated in the wards so your immediate team is the ward you are working on. You will be working with clinical staff and other health care providers, administratively supporting them and your ward’s needs.

You also are part of the greater Ward Administration team who staff all other wards. The work you do is mainly replicated across all our wards so having your fellow colleague nearby for support and trouble-shooting works perfectly.

The overarching service we report to administratively is Patient Administration Services (PAS). PAS is made up of 5 other administration clinical support areas: Booking Centre, Outpatient Reception, Call Centre, Clinical Typing and Emergency Dept. 

Your patient’s journey generally begins or is completed within these departments so ensuring all our data capture is entered efficiently and correctly is imperative for continuity in our patient’s current care and future presentations.

Moū – About you                                                                                                                                                                               

We are looking for a team player who is able to use their proven customer service skills with all our customers to provide them the best journey possible during their stay with us.

With any ever changing environment we need robust, adaptable and lateral thinkers who can easily multitask whilst using their up to date knowledge of computer packages to maintain all data entry effectively and efficiently.

Being a sole charge role requires the successful candidate to be proactively motivated to responsibly trouble shoot through the tasks asked of them. They will have the skills to independently learn all new tasks promptly, be open to and able to professionally cope with changes, while reliably maintaining all standard Ward Administrative duties . 

E pā ana ki a tatou – About us

Here at Capital, Coast & Hutt Valley District we embrace diversity and welcome applications from all people, including all gender identities, ages, ethnicities, sexual orientations, disability and religions. A workforce that is diverse and inclusive means that we are better positioned to understand and serve our community.

Capital, Coast & Hutt Valley District are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community.

To find out more about us click on the following links:

Capital and Coast

Hutt Valley

Mental Health, Addiction and Intellectual Disability Service

Me pēhea te tuku tono - How to apply

We do not accept applications via email. Click the apply now button to send your application directly to us. For further information on this role please email lucy.britland@tewhatuora.govt.nz and indicate the job title and vacancy number in the subject line.

Ma tini, ma mano, ka rapa te whai

By joining together we will succeed